Since 1954 QME Care (formerly Queens House) in Kelso has been providing the highest standards of residential care for elderly people in the Scottish Borders. We are proud of the reputation we’ve earned with local families and of the consistent ‘Excellent’ ratings we’ve received from the Care Inspectorate.

Our Organisational Values are

• Compassion
• Commitment
• Collaboration
• Integrity
• Innovation
• Accountability

QME Care provides accommodation in three separate houses. Queen’s House was designed and constructed to accommodate and provide the features required in a modern nursing home, with 32 single bedrooms, all on the ground floor with en-suite facilities. Murray House was opened in December 2018 providing 18 places to care for people living with Dementia. Evanthea House provides 9 placed to care for people living with cognitive impairment and opened in June 2019. All three houses are serviced by a central kitchen and in-house laundry facility with business support team.

Fill out an application for residence at QME Care – Application for Admission – QME Care

In addition to this, residents at QME Care benefit from the following:

• Special diets catered for on request.
• Spiritual needs met by Kelso Churches Together.
• Other visiting services such as hairdressing, podiatry, etc.
• Activities and entertainment arranged by our Activities & Wellbeing Team.
• Private telephone access can be made available in rooms.
• Access to e-mail facility and Wi-Fi/broadband
• In house laundry facilities
• Outings in our minibus

The QME Care Mission Statement

To provide an approach to care and support that encourages the person to be the director of their care within an environment that is comfortable, safe, homely and happy. We will do this through:

• Ensuring the person is at the heart of everything we do
• Building strong relationships with the people that we support
• Supporting people to achieve their outcomes, wants and wishes
• Continual improvement through self-reflection, learning and development
• Investing in our team of staff and volunteers through training and development

Staff Qualities

To deliver on our mission, we look for the following qualities:

• Staff who are committed to improving care and support for older people
• Staff who are committed to improving the person’s daily experiences
• Staff who are dedicated to supporting older people and empowering them to make their choices
• Staff who can deliver compassionate care and be passionate about improving the person’s day
• Staff who want to make a difference

Vision

Our vision is to be the centre of excellence in the delivery of quality care and support and to be the provider and the employer of choice in the Scottish Borders.

Values

We aim to fulfil our mission in line with our values. We believe:

• In the uniqueness of all individuals
• In providing holistic care and support
• That people should be supported to direct their care and support, enabled to do the things they want to do when they want to do it
• That people should be treated with dignity and respect
• In creating environments that support autonomy and independence
• In a continuous improvement approach through critical reflection, seeking feedback and evidence based practice