Since 1954 Queen’s House in Kelso has been providing the highest standards of residential care for elderly people in the Scottish Borders. We are proud of the reputation we’ve earned with local families and of the consistent ‘Excellent’ ratings we’ve received from the Care Inspectorate.

Our Organisational Values are

• Compassion
• Commitment
• Collaboration
• Integrity
• Innovation
• Accountability

History

The original Queen’s House was opened in 1954 as a residential home for 32 people under the auspices of the British Red Cross Society (Scottish Branch) and run by a voluntary committee.

During the 1990’s, plans were produced for a replacement home designed to meet the highest quality care standards. These plans came to fruition when the new purpose built Queen’s House was opened in 2001 by HRH The Princess Royal.

Queen’s House

Queen’s House was designed and constructed to accommodate and provide the features required in a modern nursing home.

The thirty-two single bedrooms all on the ground floor (each 15.75 sqm) with en-suite facilities (each 4.5 Sqm).

Thirteen rooms have patio doors leading to a courtyard area, with the remaining rooms having low-level windows to allow easy views.

There is a treatment room, visiting services room and a quiet sitting room.

A family room is also available, providing overnight accommodation where necessary.

Residents and their families have full access to our gardens, using a wheelchair friendly pathway that goes round the home. The gardens also have a number of patio and seating areas available to all.

All rooms are linked to a nurse call system and 24-hour care is provided by our professional nursing and care staff in a relaxed homely environment. We welcome and encourage residents to bring small items of their own furniture and possessions to increase this feeling of homeliness.

Download an application for residence at Queen’s House.   Application for Admission – Queens House 2019

In addition to this, residents at Queen’s House benefit from the following:

• Special diets catered for on request.
• Spiritual needs met by Kelso Churches Together.
• Other visiting services such as hairdressing, podiatry, etc.
• Activities and entertainment arranged by our Activities Coordinator.
• Private telephone access can be made available in rooms.
• Access to e-mail facility and Wi-Fi/broadband
• In house laundry facilities

The Queen’s House Mission Statement

To provide an approach to care and support that encourages the person to be the director of their care within an environment that is comfortable, safe, homely and happy. We will do this through:

• Ensuring the person is at the heart of everything we do
• Building strong relationships with the people that we support
• Supporting people to achieve their outcomes, wants and wishes
• Continual improvement through self-reflection, learning and development
• Investing in our team of staff and volunteers through training and development

Staff Qualities

To deliver on our mission, we look for the following qualities:

• Staff who are committed to improving care and support for older people
• Staff who are committed to improving the person’s daily experiences
• Staff who are dedicated to supporting older people and empowering them to make their choices
• Staff who can deliver compassionate care and be passionate about improving the person’s day
• Staff who want to make a difference

Vision

Our vision is to be the centre of excellence in the delivery of quality care and support and to be the provider and the employer of choice in the Scottish Borders.

Values

We aim to fulfil our mission in line with our values. We believe:

• In the uniqueness of all individuals
• In providing holistic care and support
• That people should be supported to direct their care and support, enabled to do the things they want to do when they want to do it
• That people should be treated with dignity and respect
• In creating environments that support autonomy and independence
• In a continuous improvement approach through critical reflection, seeking feedback and evidence based practice